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Everything a program needs to run, from one contractor.
TDB delivers multilingual business, knowledge, and legal process outsourcing to government and commercial customers nationwide. Four service lines, one quality standard, and a staffing engine that keeps pace with your caseload.
Healthcare services
Clinical and administrative capacity for healthcare programs.
From medical call centers to mobile clinics, TDB supplies the credentialed people and the HIPAA-grade process to run them. Our staff work inside VA and other agency systems every day under TDB oversight.
- TeleHealth and TeleMedicine support
- Medical call center staffing, training, and management
- Clinical healthcare, mobile healthcare, and air medical services
- Medical claims review, coding, and processing
- Medical and pharmaceutical supply chain logistics
- Admin and clerical support for clinics and program offices
Proof point. For VA's CHAMPVA and Non-VA Medical Care Program Office, TDB standardized 600+ desk procedures into online training for more than 400 employees. Read the case.
General program support
Contact centers, administration, and dynamic staffing.
The unglamorous work that programs live or die on: calls answered, cases moved, records scanned, data entered correctly the first time. TDB staffs it, trains it, and measures it.
- Customer service representatives and contact center operations, including eligibility, scheduling, and outbound campaigns
- Administrative, clerical, finance, and business analysis personnel
- Dynamic staffing for claims processing, document processing, and data entry, sized to predicted case volume
- Records management, scanning, and document imaging
- Training development, including eLearning and desk procedure libraries
Legal support services
Litigation support with the languages your matters actually come in.
TDB's legal process outsourcing covers the full document lifecycle, with multilingual reviewers and the e-discovery platforms your counsel already uses.
- Court reporting and depositions
- General litigation support and paralegal staffing
- Multilingual e-discovery in Relativity and Ringtail
- Document review, privilege review, and production
- Legal and regulatory assessment for new programs
Hosted review, analytics, and production.
Review and case management for complex matters.
Reviewers and interpreters across the languages your caseload speaks.
Reviewers with federal background investigations complete.
FOIA and Privacy Act
Backlogs end here.
TDB eliminates FOIA and Privacy Act backlogs on production-based, fixed-price terms, so the cost of the project is known before it starts and the incentive is on throughput at quality.
- Backlog elimination with surge staffing
- Records review and exemption analysis
- Redaction and release preparation
- Response and correspondence preparation
- Case tracking, metrics, and annual report support
Program solutions
How we run a program.
The same six-stage model underlies every service line. It's what lets a healthcare contact center and a FOIA backlog project report quality the same way.
1. Analysis
Requirements gathering, legal and regulatory assessment, records and data review, business process modeling.
2. Planning
Workflow design, roles and permissions, data capture requirements, approval workflows, staffing and QC plans, schedules, metrics, and training design.
3. Staffing
Pre-screened talent pools, rapid clearances, internal and network recruiters, and specialized SMEs in medical, legal, and FOIA.
4. Training
Desk procedures and eLearning before day one, and targeted refreshers whenever metrics say so.
5. Management
Engaged oversight, dashboards, regular reporting, rigorous QC, and continuous AQL and productivity improvement.
6. Systems
Predictive case volume monitoring, records management, e-discovery, recruiting and onboarding, and a government-approved accounting system.
How to buy
Contract vehicles
TDB has held GSA schedule contracts since August 2005 and is a Service-Disabled Veteran-Owned Small Business eligible for SDVOSB set-asides and sole-source awards within the thresholds.
736 TAPS
Temporary Administrative and Professional Staffing
00CORP PSS
Professional Services Schedule
36 OID
Office, Imaging, and Document Solutions
621 I PAHS
Professional and Allied Healthcare Staffing
Legacy GSA schedule designations shown; these offerings are consolidated under the GSA Multiple Award Schedule. Contact us for current SINs and contract numbers.
Need a quote or a capability statement?
We'll send current contract numbers, SINs, past performance, and a staffing estimate for your requirement.