Medical
- Medical call center staffing, training, and management
- Claims review, coding, and processing
- TeleHealth and TeleMedicine
- Clinical, mobile, and air medical services
- Medical and pharmaceutical supply chain logistics
Service-Disabled Veteran-Owned · Since 1999
Workforce and program solutions for the agencies that serve America.
TDB Communications supplies cleared, trained, multilingual teams for healthcare, contact center, legal, and FOIA programs, and now the IT and applied AI capability to run them better.
SDVOSB
HIPAA-compliant operations
GSA Schedule holder since 2005
1999
Founded, Lenexa, Kansas
70+
Federal agencies served
25+
States with TDB staff
100,000+
FOIA/PA cases processed for DHS
98%
First-time acceptable quality level
Service area expertise
Three disciplines. One standard of quality.
Every TDB program runs on the same model: pre-screened talent, federal clearances handled in-house, role-specific training, and quality control measured against an acceptable quality level you set.
Legal
- Court reporting and depositions
- General litigation support
- Multilingual e-discovery (Relativity, Ringtail)
- Document review and production
- Paralegal and legal administrative staffing
FOIA / Privacy Act
- Backlog elimination on fixed-price, production-based terms
- Records review and redaction
- Response preparation and correspondence
- Case tracking and reporting
- Surge staffing for statutory deadlines
Our GSA SchedulesContract holder since August 2005
736 TAPSTemporary Administrative and Professional Staffing
00CORP PSSProfessional Services Schedule
36 OIDOffice, Imaging, and Document Solutions
621 I PAHSProfessional and Allied Healthcare Staffing
Headquartered in Washington, DC
Close to the agencies we serve. Staffed in more than 25 states.
TDB moved its headquarters to the nation's capital in 2017. Our people work on-site and remotely wherever the program is, from Boise to Anchorage to Antarctica.
Program solutions
From requirements to results, one accountable team.
Whether you need a full program stood up or an existing one made more efficient, TDB analysts, planners, recruiters, and trainers work as a single unit. Pick a stage to see what we deliver.
Analysis
We start by understanding the program as it actually runs, not as the org chart says it does. The output is a requirements baseline both sides can hold each other to.
- Requirements gathering
- Legal and regulatory assessment
- Records and data review
- Business process modeling
Planning
A plan you can audit: who does what, with which permissions, measured how, and by when.
- Workflow process design
- Roles and permissions documentation
- Data capture requirements
- Approval workflows
- Staffing and QC plans
- Schedules and milestones
- Metrics development
- Training program design
Staffing
Pre-screened talent pools and in-house clearance processing mean positions fill in days, not quarters. Many of our recruits come straight from military service.
- Pre-screened talent pools
- Rapid federal background and security clearances
- Experienced internal recruiters
- External recruiter network
- Specialized SMEs in medical, legal, and FOIA
- Dynamic staffing for claims, FOIA, and document processing
Training
Role-based training before day one, and targeted refreshers whenever productivity or quality metrics lag. We built 600+ online desk procedures for one VA program alone.
- Onboarding and desk procedure development
- eLearning module production
- Targeted ongoing training triggered by metrics
- Supervisor and QC reviewer training
Management
Engaged oversight with numbers, not anecdotes. Dashboards your COR can read, and reporting on the cadence the contract requires.
- Engaged on-site and remote oversight
- Metrics monitoring and dashboards
- Regular reporting
- Rigorous quality control
- Continuous AQL and productivity improvement
Systems
Case review systems that predict volume changes so staffing plans adjust before the backlog does. Backed by a government-approved accounting system and web-based time tracking.
- Predictive case volume monitoring
- Records management and document processing
- E-discovery platforms (Relativity, Ringtail)
- Recruiting and onboarding systems
- Government-approved accounting and time tracking
Best-in-class staffing
Recruit. Clear. Train. Deploy.
Four steps, run in-house, every time. It's why TDB can scale a program up or down with the caseload instead of six months behind it.
1
Recruit
Internal recruiters and a national partner network draw from pre-screened pools, with a deliberate pipeline from military service.
2
Clear
Federal background investigations and security clearances are processed by people who do it every week, so starts don't slip.
3
Train
Role-specific desk procedures, HIPAA and PII handling, and program systems before anyone touches a live case.
4
Deploy
On-site or remote, with engaged supervision and metrics from the first week.
Quality, discipline, security
Our KPI is client satisfaction. Everything else feeds it.
TDB operates under a formal Quality Policy built on Six Sigma methods and PMBOK project management practices. Our teams handle protected health information and PII daily, inside physical, network, and process controls designed for HIPAA.
- AQL: industry-leading accuracy rates, measured on every program and reported on your cadence.
- Process: documented workflows, approval chains, and roles so quality doesn't depend on who's on shift.
- Clearances: in-house expertise in federal background investigations and security clearance processing.
- HIPAA and PII: zero-trust endpoint security, 24/7 managed detection and response, and need-to-know access, run by TDB's own IT and security operations team.
Six Sigma
Defect reduction and process capability built into QC plans.
PMBOK
Project management practices on every engagement.
HIPAA
Physical, network, and process security for PHI.
Zero Trust
Default-deny application control on every TDB endpoint.
Technology and innovation
The newest things at TDB are built for the oldest problems.
In 2026 TDB brought IT and security operations in-house and chartered an applied AI lab. Both exist to make the programs above run better, and both are available to the partners who work alongside us.
TDB IT
Service desk, Microsoft 365 and device management, and a 24/7 security operations stack, run by the team that supports TDB's own contractor workforce inside agency systems every day. Now offered to program partners.
Why TDB IT is the right technology partnerInnovation and AI Lab
An applied lab focused on business forensics, fraud identification, and contact center operations in healthcare and unemployment services. Short Discovery Pods test AI tools against real workflows and measure results against a human baseline before anything is promised.
Inside the Lab
Veterans first
Founded by a Marine. Led by a soldier. Staffed by people who've served.
TDB was founded by Terry D. Bryan, a United States Marine and Purple Heart recipient, and is led today by Thomas A. Duckenfield III, a former U.S. Army Infantry Captain. Hiring veterans isn't a program here. It's how the company was built.
Veterans arrive with clearances, discipline, and a habit of showing up. We recruit them deliberately, train them for the role, and promote from within.
See open rolesRecognition
A leader among workforce solutions providers.
"Best of the Best" Top SDVOSBsU.S. Veterans Magazine
America's Top 100 Fastest-Growing New BusinessesEntrepreneur Magazine
Top 100 SDVOSB in AmericaDiversityBusiness.com
Third decade of service
Twenty-seven years. Four service lines. One standard.
From a telecom services firm in Lenexa to a federal workforce and technology partner in Washington, the model hasn't changed: hire well, clear fast, train for the role, and measure everything.
Have a program that needs people, process, or technology?
Tell us what you're trying to run. We'll come back with a plan, a staffing model, and the contract vehicle to buy it on.